March Leadership Update

ASSUREX CONFERENCES Assurex hosted two conferences in March. Employee Benefits Leaders Conference was attended by Kelli Kaup and Eric Svobodny. The North America Leaders Conference was attended by Charlie Christensen.

Kelli, Eric and Charlie provided a recap of their learnings and a-ha moments from the conferences. Our biggest takeaways included:

• Assurex is a network of talented individuals and agencies that are growth-focused and willing to share their expertise.
• The conferences are limited to a small group of attendees, mostly from brokers. Conferences are focused on building connections and fostering relationships to call on when you need thought partners. Each person walked away with a few folks they’ll call on to talk about Operations, Sales, Technology, etc.
• Artificial Intelligence (AI) is a continued hot topic. Some brokers shared how AI is creating workflow efficiencies and automating the manual work. A key point for us “AI won’t eliminate the broker. But brokers who don’t use AI will become eliminated.”

*The above topic aligns to a 2024 Initiative within Products & Service category: Assurex: Engage and utilize benchmarking groups, attend segment/department conferences to learn and build relationships with insurance agency thought leaders.

What we’re doing: We will send 1-3 people to each Assurex conference. People are chosen based on their role and expertise. These folks will make connections with other Assurex leaders and identify opportunities for CG.

After each conference, they will report out their learning to the Leadership Council. This information will allow us to understand the best ways to engage with Assurex and ensure we’re reaping the benefits of this network.

‍

10 YEAR VISION DOCUMENT & 2024 INITIATIVES We discussed our cadence to review the 2024 Initiatives progress, and Leadership Team owners for each initiative. You can expect to hear updates on department-specific initiatives during your all-department meetings (i.e. State of P&C, State of PLD, EB Department Meeting). In July, we’ll share overall updates at the State of CG.

‍

RECOGNITION We mentioned at February’s State of CG that we were working on a Recognition program for all non-sales employees. We continued our work on this project and decided on a program that we’re excited about. There are a few details to coordinate before we can announce and launch. Expect news in April!

*The above topic aligns to a 2024 Initiative within People & Culture category: Launch a Service Recognition Incentive (to align with Sales Growth/Recognition Incentives).

What we’re doing: Making something happen!

‍

SYSTEM UPDATE We discussed general thoughts from the Applied Epic demos conducted earlier this month. We paused the conversation and review on the system until April. This allows our project leaders, Kyle Simmons, Sarina Khariwala and Linda Jackson time to roll-up all department feedback into a final proposal. We’ll discuss in April’s Leadership Meeting.

*The above topic aligns to a 2024 Initiative within Operations category: Go/No Go on single-system - 5/1. If "Go," select and begin implementation.

What we’re doing: Currently completing our due diligence before deciding.    

…If you’re still reading this, thank you. We’re open to feedback on these updates. Share your thoughts with anyone on Leadership Council. Are these hitting the mark? Are you wanting something else? Let us know.