CG IT Update, August 2022

We are continuing to focus on making technology changes to fundamentally improve our ability to work more efficiently and collaboratively with our customers, our carriers, and each other.
 
Email and Public Folders to Office 365 (Completed)
This was a key step to preparing for laptops.
 
Multi-Factor Authentication (Completed)
We are now more protected against cyber threats.
 
H:\ drive to OneDrive (Starting in August)
We will be migrating all personal files to OneDrive. This will allow us to access our personal files more easily. More to come…
 
Shared drives to SharePoint/Teams
We will be migrating our shared drives to SharePoint; moving away from traditional files shares to make our data more accessible while still maintaining security of our data.

Laptops
When will I get a laptop?
Good question. The laptop project is dependent on all the changes above, but we are working to make these changes happen quickly. Our goal is to deploy laptops in January 2023.
 
Support
We want to hear from you. We want to help you. We want to provide the technology to make your job better. If you have an issue, please submit a ticket to Back. As you can see, we are resolving issues effectively though Back.
 
We appreciate your patience as we work to create a better experience.